Return Policy

At CALVENE, your satisfaction is important to us. We strive to provide high-quality products that meet your expectations.

Return Eligibility

To be eligible for a return, items must:

• Be unused and in their original condition

• Include all original packaging and tags

• Be returned within 30 days of delivery

Items that show signs of wear, damage, alteration, or misuse may not be eligible for a refund or exchange.

Non-Returnable Items

For hygiene and safety reasons, certain intimate apparel and personal-use items may not be eligible for return once opened or worn.

Please review product descriptions carefully before placing your order.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. Include your order number and photos of the item so we can review the issue and provide a solution.

Refunds

Once your return has been received and inspected, we will notify you of the approval status of your refund.

Approved refunds will be issued to the original payment method. Depending on your financial institution, processing times may vary.

Exchanges

If you require a different size or replacement item, please contact us through our Contact page. We will do our best to assist you based on product availability.

Return Shipping

Customers may be responsible for return shipping costs unless the item received was defective, damaged, or incorrect.

Order Cancellations

Orders may only be cancelled before they have been processed and shipped. Once an order has entered fulfillment, cancellation may no longer be possible.

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us through our Contact page.

Thank you for shopping with CALVENE.